Our Refund Commitment
At Harvest Crate, we stand behind every box we ship. Your satisfaction is our priority. If you're not satisfied with your subscription, we offer flexible options to make it right.
Cancellation & Refunds
Since Harvest Crate is a recurring subscription service, we do not offer refunds for charges already processed. However, you have the following options:
- Cancel anytime: Your subscription will end at the conclusion of your current billing cycle. No additional charges will occur.
- Skip a month: Pause your delivery for any upcoming month. You won't be charged for months you skip.
- Pause temporarily: Suspend your subscription for as long as you need, then resume when ready.
Damaged or Missing Items
If your crate arrives damaged or if items are missing:
- Contact our support team within 48 hours of delivery
- Provide photos of the damage or missing items
- We'll provide a replacement item, send a replacement crate, or issue a credit
We want to ensure every crate brings you joy. Reach out to hello@harvestcrate.com with photos and details.
Defective Products
If any item in your crate is defective, expired, or not as described, please contact us within 5 days of delivery. We'll replace the item or issue a credit toward your next crate at no charge.
Billing Errors
If you believe you've been charged incorrectly, please contact us immediately at hello@harvestcrate.com with details about the error. We'll investigate and correct any billing mistakes within 10 business days.
Failed Payments
If a payment fails, we'll attempt to retry your charge up to three times over 5 business days. You'll receive email notifications about the failed payment. Update your payment method in your account settings or contact support for assistance.
Non-Delivery
If your crate fails to arrive by the expected delivery date, we'll investigate immediately. If the carrier confirms the package is lost, we'll ship a replacement at no charge. If delivery is significantly delayed beyond our control, we offer a credit or refund option.
How to Request Assistance
To report a problem or request assistance with your subscription:
Email us at:
Include "Subject: Refund Assistance" in your email along with your order number and details of the issue.
Contact Support
We're here to help! If you have questions about this refund policy or need assistance, please don't hesitate to reach out. Visit our contact page or email hello@harvestcrate.com.